The Dos and Don'ts to Protect Your Business During a Crisis with a Hit-By-a-Bus File
Businesses are an intricate web of interdependent pieces working together to serve our customers. When a crisis hits, these pieces can burst if there isn’t a plan in place. If you, the business owner, were to be metaphorically hit by a bus, the whole business could fall apart. Having a spot where key business information is collected will make it possible for your business to function without you.
Having a hit-by-a-bus file can save your business in a crisis
Creating a file with key information means your business can continue operating despite a setback. A hit-by-a-bus file can be as minimal or detailed as you need for the efficiency of your business. Typically, a file will include:
- Important contact information
- Account and password information
- Policies and procedures
- Directives for crisis management
Having access to this information can help your team manage your business and avoid interruptions while you are ill or incapacitated. Knowing someone can step in to keep your customers served and income flowing gives peace of mind.
Some Dos and Don’ts for creating a hit-by-a-bus file
Do: Put someone you trust in charge of the file. Discuss the information inside the file with them beforehand so they can ask clarifying questions. Be sure they know where to find the file and create any legal means for them to operate on your behalf.
Do: Ensure nothing is left to chance by having a digital and a physical record of the file. This will decrease the chance of access being denied or important information being lost.
Don’t: Leave important information out. Be sure to consider every aspect of your business and that there is a clear path for someone to take in your absence. It’s important to look at things from the point of view of the person you’ve chosen to help during the crisis. Make sure the information is thorough and everything they need is in the file.
Note: This is also a great time to create and/or review your Standard Operating Procedures (SOP) and make sure they are complete and up-to-date. My friend Melissa over at Paper Chaser Biz LLC has some great templates and tips to get you started.
Don’t: Dismiss the value of the file. Putting in the time to secure your business in a crisis is worth every second. Don’t put off creating your hit-by-a-bus file until it’s too late.
Encourage Others to Create Their hit-by-a-bus file
Encourage your vendors, assistants, and other team members to create their own hit-by-a-bus files too<. This will make it possible for you to continue your work if something happens to them as well. Being able to pick up the slack means you won’t be in a lurch if they can’t perform their duties.
Safeguard your business from a shutdown if you are injured or ill. Create your hit-by-a-bus file so others can step in on your behalf in a crisis. Keep that file updated and choose the right person to act on your behalf. This will make all the difference when you need support.
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